Shipping and Delivery Times
Shipping Policy:
Thank you for choosing Flanke 10! We are delighted to provide you with an exceptional shopping experience. Please take a moment to review our shipping policy before placing your order.
Processing Time:
As these are personalized items, orders are usually processed within 3 to 4 days after payment confirmation (this timeframe refers to the time between payment and preparing the order for shipment). Please note that during peak seasons or promotional periods, processing times may be slightly longer.
Shipping Methods and Delivery Times:
Delivery times may vary based on your location but generally take between 10 to 12 business days after processing, potentially extending up to 25 business days during busy periods.
Shipments to Autonomous Regions may have longer delivery times, potentially up to 25 business days.
Order Tracking:
Once your order has been shipped, we will provide you with a tracking number via email or SMS, depending on your preferred communication method. You can use this tracking number to monitor the delivery status of your order.
Shipping Costs:
Shipping is completely free worldwide.
International Shipping:
Our shipments are processed from international logistics centers, allowing us to offer global deliveries with full transparency—no unexpected additional costs.
Due to this international logistics network, delivery times may be slightly longer than usual, especially during high-volume periods. Still, we guarantee that each order will be carefully tracked until it reaches you.
Address Accuracy:
To ensure smooth and timely delivery, please provide accurate and complete shipping information at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address details.
Delivery Delays:
While we strive to deliver your order within the estimated timeframe, certain factors such as weather conditions, customs inspections, or unforeseen circumstances may cause delays beyond our control. We appreciate your understanding and patience in such cases.
Lost or Damaged Orders:
In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and provide appropriate solutions.
Order Tracking and Customer Support:
For any questions or concerns regarding the shipping status of your order, feel free to contact our customer support team via Live Chat, available at the bottom right corner of our website. We are here to assist you every step of the way.
48-Hour Delivery Policy:
At Flanke 10, we offer a selection of products available for delivery within 48 hours. To view these items, simply go to the "48-Hour Delivery" tab.
Within this tab, you can:
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Choose a Specific Size: Select a size to see products available for 48-hour delivery in that size.
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View All: If you prefer, click "View All" to access the full list of items available for 48-hour delivery. (https://flanke10.com/collections/48-hour-delivery)
Important Note: The 48-hour timeframe is always counted from the day after payment confirmation.
We appreciate your understanding and are available to clarify any questions.
Please note that this shipping policy is subject to change without prior notice. Any updates or revisions will be posted on our website. By placing an order with us, you acknowledge and agree to comply with the terms and conditions described in this shipping policy.
Sincerely,
Flanke 10